overview
A direct video call interface integrated onto the bank’s channels, enables direct communication and establishes a personal touch with customers. You can now have
- Customer oriented application conveniently integrated with channel banking platform
- Assign chats to customer service agents
- Access control with feature to configure RM access for direct calls
- Maintains repository of chat and video call recordings
you are never far from your customers
24*7 customer service delivered
Convenient 3 step process to verify credentials of customer in no time
Recording of customer interactions for audit trail
Smooth integration with existing banking channels
Enables 24*7 customer support for uninterrupted banking services
Key features
LIVE DATA
Allows real time consultation with banking and corporate clients, without a time lag, with verifier option. Bank representative prompts a customer verification through chat module. Upon receipt of prompt, customer enters mobile banking PIN. Bank staff receives confirmation that customer credentials have been verified.
AUTOMATED PROCESS
Allows digital opening of accounts with verification via video call, capture of customer image and upload of necessary documentation. Eliminates the physical need to visit the bank branch to open an account.
ENHANCED CUSTOMER SERVICE
Value added features include option to conduct customer support, remotely, through a secure verification process.