• Manage the review, discussion, and agreement for business requirements in the form of user stories along with acceptance criteria for LOS and LMS application.
• Create functional specification document and process flow documents and prepare Requirement Traceability Matrices (RTM).
• Create product testing documents including use case, test cases and test scripts and perform unit testing.
• Create and customizing new business rules, forms, fields, personas, workflows, e-folders, reports, and other services.
• Maintain system configurations including loan folders, alerts, custom print forms, loan templates, documents, and conditions, rules etc .
• Liaise with the solution architects, developers, technology partners, and testers to ensure they understand the functional requirements of the system.
• Manage cross-team resources through project tasks and ensure proper communication within and outside the team.
• Provide product training to internal staff and bank team and assist bank in UAT process.
• Followup on issues/defects and track it to completion. Supports the documentation of test plans, scripts, and UAT completion for project governance within timelines.
• Perform impact analysis when existing features are changed/new features are introduced.
• Provide inputs to improve product features by way of market research.
• Support coordination of the delivery of communication to operational stakeholders.
• Supports process improvement activity including process automation.
• Understand the use of applications for processes outside of operations.
• Contribute towards change control and product versioning and baselining controls.