The fusion of technology in the insurance sector has a significant impact in all facets of the business, allowing insurance companies to find a ‘sweet spot’ where they can combine traditional strengths and efficiencies brought about by the use of technology.
M-insure is a solution designed to assist insurance companies meet their customer acquisition and retention objectives, as well as comprehensively manage their agents. The solution rides on mobile channels (APP/USSD) allowing for real-time two-way communication between the insurance and its customers.
key featureS
This is through digitised KYC gathering with real-time verification (through our connection to third-party data systems) and uploading of required documents.
Customers can make a claim on the channels and upload required documents and photos of the incident, to allow the claim process to commence without having to physically engage the insurance. Customers add/register, edit and save beneficiaries details accordingly, at will.
This is to drive usage where a customer accumulates points for making referrals to friends, for not having claims, for paying premiums on time (or through other avenues availed by the insurance) and can redeem these points as per the options availed by the insurance.
The solution allows agents to register for the service and service clients accordingly. It gives the insurance a comprehensive view of what their agents are doing and allows the insurance to better manage the agents and the customers that come through them.
Through our global payment gateway, customers can actualise payments for premiums through; global card schemes (VISA, Mastercard, Union Pay, American Express), mobile money and bank payments.
key benefits
Insurance solutions made accessible and digital
Helps tap into new pool of customers through the digital mobile route
Empowers life assurers to reach diverse customer segments, e.g. micro- insurance, funeral, travel, etc.
Allows focus on customer relationships to avoid price escalation & premium deterioration
Provides a direct-to-customer solution reducing insurance reliance on agents
Digital platform that manages agents and the services they extend to customers
Allows insurance to have all customer details as per policy in place, and not getting limited customer details from agents
A secure solution utilising international security standards
Allows real-time chats and recording of chat history
Clients
For more than 5 years, Paramount Bank has worked with Craft Silicon to implement the most innovative ways to help with the banks day to day running and to help with efficient and effective ways for our customers to bank digitally. With this Craft Silicon has provided a full suite web based core banking system and channels system to cater for both retail and corporate customers. We are satisfied with the continued support accorded by Craft Silicon to ensure smooth business operations.